Terms And Conditions

DO NOT USE THIS SERVICE FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL 1990 (IN SRI LANKA) OR OTHER NATIONAL EMERGENCY PHONE NUMBER DEPENDING ON YOUR LOCATION.

IF YOU ARE THINKING ABOUT SUICIDE OR CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS OR IF YOU FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY DANGER, YOU MAY IMMEDIATELY CALL 1926 (NATIONAL MENTAL HEALTH HELPLINE).

We request that you familiarize yourself with relevant information regarding your chosen service. By using or accessing any part of this website you will be deemed to have accepted our terms in full. If you do not accept any of the terms please do not continue to use this website.

LIMITATIONS OF LIABILITY

IN THE EVENT OF ANY PROBLEM WITH THE SERVICE OR ANY OF ITS CONTENT OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES OR OTHERWISE ARISING OUT OF, OR IN RELATION TO, THESE TERMS, YOU AGREE THAT BHAWA WELLNESS’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL AND ANY DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER CONTRACTUAL, TORTIOUS OR OTHERWISE) SHALL BE LIMITED TO THE AMOUNT OF PAYMENT MADE BY YOU TO BHAWA WELLNESS IN THE PAST 03 MONTHS, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW.

UNDER NO CIRCUMSTANCES SHALL BHAWA WELLNESS, ANY BHAWA WELLNESS COUNSELOR/ THERAPIST OR ANY THIRD PARTY WHO PROMOTES THE SERVICE OR PROVIDES YOU WITH A LINK TO THE SERVICE BE LIABLE IN ANY WAY FOR YOUR USE OF THE SERVICE OR ANY OF ITS CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, ANY INFRINGEMENT BY ANY CONTENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT.

Sessions

You will be supported by the same Counsellor throughout your time with us. This will also save you from having to repeat your story. And the counselor will be of your preference and upon your request the counselor could be changed. We will be using Zoom online platform for the sessions which could last 30 – 40 minutes. Email exchanges will be free of charge. We will use WhatsApp for instant bookings. *If you are overseas you may wish to use Zoom or WhatsApp as they are free to make/receive calls.

Conduct

While therapy sessions provide the space for clients to work through difficult feelings and emotions, Counsellors and Admin staff will not accept threatening or abusive behavior towards them. Such behavior may result in the session ending and the client being liable for the full session cost. Future sessions may not be permitted.

Clients and site visitors are not permitted to attempt to damage the website in any way through the introduction of viruses or any form of malicious technology. Details of any breach of this will be forwarded to the relevant authorities.

The conduct of our staff is just as important. BHAWA WELLNESS team members are carefully selected, to ensure that clients receive high professional standard services that are ethical, confidential and safe. Our Therapists have significant post- qualification experience, as well as broad life experience. This better equips them to provide our diverse client group with the personal touch, as well as understanding and a naturally warm approach. We promote anti-discriminatory practice. We believe in providing care and compassion to everyone, regardless of their background.

Agreement

You agree that you are at least 18 years old or your parents have contacted BHAWA WELLNESS on behalf of you.
You agree that you are not experiencing a suicidal crisis and are not at risk of harming yourself or anyone else.
While we will do our best to assist as appropriate if a crisis or emergency develops during our work together, you may need to contact the appropriate emergency services.
You agree that online services may not be as effective for all individuals. Thus, The Online Counselling Service reserves the right to choose whether or not to work with you online. We will work with you only if we feel that you are a suitable client. If during our work together, we discover that you may not benefit from our online services, we will discuss this with you and suggest that you seek alternative mental health professionals in your local area.
You agree and understand that the effectiveness of Counselling depends on the investment of time and energy you are willing to make.
You agree and understand that Counselling can be challenging, as uncomfortable emotions and thoughts can arise as part of the treatment process.
You understand that as detailed on the website, after making your payment it is your responsibility to contact us within the specified time frame to book your session time/date.
You understand that we are happy to accept your preferred session times/date at the time of booking but your requested sessions slots are provided subject to availability. You will receive a confirmation email with session time/date details or alternative times or dates will be provided for you to select from.
You understand that The Online Counselling Service cannot guarantee a positive Counselling outcome, even though we are hopeful that our work together will be of help to you.
You agree and understand that once purchased, all session fees are non-refundable, including when you have not fully complied with new client registration/booking, or when you have missed, been late or cancelled sessions.
You agree that you are seeking our services for personal Counselling only. You agree that you are not using any of our services or material to undertake research for private, professional or academic use, including but not limited to use for study, projects, assignments of any kind private or public, or in an educational or training capacity, or for publication of any kind.
You agree that you are not a professional (counsellor, therapist, coach, psychologist, doctor, researcher, journalist, writer or student) interested in, aspiring to or working in the therapeutic field with an ulterior motive to spy on, report, research or plagiarize any of our material, communications, interactions and/or session style.
You agree that your participation in our counselling services may only be shared for your personal therapeutic benefit. You agree that your participation will not be shared for any other reason or in any form, be it recordings, transcripts, copying or reporting of or on the experience, your impressions thereof, surveillance and any other use of the session, verbal or otherwise. You agree to not record or tape sessions.
You understand that as a new, former or current client you are bound by the terms of use. It is your responsibility to keep up to date with the current terms and privacy policy which can be amended at any time without notification.
You understand that all special offers can be withdrawn or modified at any time. You also understand that it's your responsibility to ensure that you use your sessions before they expire and refunds are not provided for expired sessions/discount bundles.
You agree that if you are disconnected during a session you will email your Counsellor as soon as possible and also check your inbox for correspondence from them.
You agree that if you do not hear from your Counsellor at the agreed session time you will email/WhatsApp them within 5 minutes of the agreed session time.
You understand that we do not hold any liability for technological glitches that can take place with Zoom sessions or reception issues with mobile phones.
You understand that we do not hold any liability for emails that we've sent and due to the recipient & technological errors or device issues are unable to be received.
You understand that we are not responsible for issues with Yahoo, Hotmail, Gmail, Live and other email account delays, errors or downtime which cause problems with you sending/receiving emails. However, any glitch or mishap on our part will not be at the client’s loss – clients will receive all of the session time which they have paid for.‎
We are not in the position to write reports on progress made in counselling by way of request from external agencies, e.g. Social Services. We provide a duty of confidentiality to our clients, BHAWA WELLNESS Counsellors provide distance therapy, online via the Zoom so they do not get to see their clients and are unable to fully assess or verify certain needs, e.g. physical needs. However, in some circumstances and at our discretion, along with consent from the client who would be currently using the counselling service, we can provide brief information that confirms the client is a user of the service. We may include how long they have had therapy for.
The Online Counselling Service reserves the right to resist legal requests to produce records in court. We do this to protect our duty of confidentiality to all clients and to preserve The Online Counselling Service’s reputation as a provider of confidential counselling. We are unable to provide records or information for legal proceedings when asked by clients, their solicitors, the police and the courts unless a Subpoena ordered by a court is ordered. The basic information that is held temporarily, is not suitable as evidence in legal proceedings.
You permanently agree to release and indemnify BHAWA WELLNESS from all suits, lawsuits, claims and actions originating from Counselling and any therapeutic support provided through BHAWA WELLNESS.